Customer Service Experience
DELIVER CUSTOMER SERVICE INTERACTIONS THAT MAKE CUSTOMERS WANT TO COME BACK
Understand How Your “On-the-Floor” and Service Experience Makes Your Customers Feel & Behave
Today, we operate in a highly competitive online and physical marketplace where providing an experience can make brands effective competitors. In-person or on-the-floor Customer Service is a crucial part of the customer experience. How your employees interact with customers before, during, and afterwards has a large impact on how the customer will feel once they leave.
Our Customer Service Experience success model is tailored to look at your unique brand values and your industry, be that retail, dining, or hospitality to evaluate exactly the impact of your employee interactions, behaviors and attitudes, on your customer experience. We can conduct baselines, or enable you to utilize the model within your own feedback initiatives.