About Us The Approach Our Work
Experience Reviews Trainings Workshops
Customer Service Experience Customer Experience Maturity IT Experience Restaurant Experience Meeting Experience People & Culture Models Support Experience
News Speaking Engagements The Book Course
 

EXPERIENCE REVIEWS

SEE YOUR EXPERIENCE THROUGH THE EYES OF YOUR CUSTOMERS

 

applications

software

hospitality experience

Products

As featured in IDC’s Peerscape, Our industry recognized experience review process enables you to gain rapid, quantified, and actionable insights about your total experience so that you understand exactly what you need to do for measurable improvements. 

Within 1-2 weeks the results of our approach, which combines the testing of user perception, design, usability, flow and overall experience, will enable you to gain a holistic view to work from. 

Benefits of

Success Model Driven Reviews

 
 

Rapidly identify quick wins and stRategic efforts

Align product, development, and, leadership

Options to suit your needs, timeline, and budget

Within 1-2 weeks, the feedback you receive from our multidisciplinary, objective reviewers, will be actionable and directly related to your customer flows and interactions so that you can easily determine efforts and plan what your best path for improvement will be.

Our experience reviews use a structured, objective, expert approach to look at your product or service for areas of improvement as it pertains to the success metrics. This enables the full team to operate with a fully customer-centric view, understanding and empathy.

We use experts across the experience design domain, including the full lifecycle from design to support, as well as participants to cover audience representation.  This ensures the end-to-end experience is considered. 

We can also use our validated approach with participants from your target audiences.

EffectUX_darkblue.png
 

“We knew exactly what we needed to do, and where to focus our efforts. After seeing your approach to Experience, I can’t look at the world in the same way again!”

Senior Director, Technology

 
EffectUX_Teal.png