Created rapid pulse evaluations to be taken via mobile, and live streamed the results for the United State of Women Summit.

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Delivered training that enabled accountability, better team cohesion, and the development of the behaviors and mindsets needed for positive user interactions for I.T. walk-in centers.

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Identified and created a framework that optimized both the physical and digital touch points across the whole customer journey.

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Trademark Experience Workshop enabled the team to align on the vision, understand their experience ecosystem, leading to business practical initiatives and efforts.

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Increased cross-functional communication and alignment while optimizing the experience for the user.

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Rapidly enabled the team to effectively garner and use customer input to their product strategy, enabling a product that provided a solution to their needs through data-driven Discovery Sessions.

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